End the customer support chaos in your company.
Tickets, projects, invoices, customer communication and AI — all in one place. No more spreadsheets, no more lost emails.
Familiar headaches. Concrete answers.
Most service companies have work scattered across email, WhatsApp, Slack, and spreadsheets. Intelektex pulls it all into one window.
Before our system
- Customer requests bounce between email, phone, and Messenger — half get lost.
- Hours land in a spreadsheet at month-end — everyone forgets half of what they did.
- Invoices generated by hand each time — looks unprofessional.
- Nobody knows how long a response actually took. SLA is a verbal promise.
- Customers call to ask how things are going — because they can't see progress.
With our system
- Every request lives in one ticket system. Comments and files stay attached forever.
- Hours auto-recorded when a ticket reaches Done — nothing slips through.
- Invoices generated with one click — itemized per task, with PDF email attachment.
- SLA tracks every ticket in real time, counting only business hours.
- Customers get their own portal — they see progress, balance, invoices. No phone calls.
Everything a services company needs
Tickets with SLA
Kanban or list view, priorities, deadlines, automatic SLA against business hours. Clear statuses.
Projects & requirements
Larger work split into features and requirements with their own Kanban boards. Sprints, testing, sign-off.
Invoices & balance
Invoice in a minute — each line maps to a piece of work. PDF generation, AI-drafted body, auto-email to the customer.
AI assistant
Drafts first-touch emails, helps phrase comments, generates invoice copy in EN/LT. CRM with AI lead analysis.
Analytics & reports
Team workload, customer profitability, SLA breaches, CSAT scores. Real reports, not gut feel.
CRM & leads
Sales pipeline, contacts, AI email campaigns. A lead becomes a customer with one click.
Time tracking
Monthly availability, hours per teammate, auto-calculated requirement hours from InWork to Done.
Customer portal
Customers see their requests, balance, invoices, files and requirement progress. They test and sign off themselves.
Self-service admin
Company name, logo, color, currency, price multipliers, business hours, SLA — all editable inside the app, no developer needed.
From request to paid invoice
Customer files a ticket
Through their portal or by email. Describes the problem, attaches files, picks a priority. SLA starts counting automatically.
Your team works
Ticket assigned to the right person. Comments, files, mentions — all stay in history.
Invoice & payment
At month-end pick the closed tickets, click Create invoice. AI writes the email, PDF goes out automatically.
For services companies that work with customers daily
IT & software agencies
Development, support, sprints, requirement testing — all in one place. Customers accept work themselves.
Marketing & design studios
Client briefs, reviews, revisions. Clear per-hour pricing, automatic invoices.
Consulting & B2B services
Any company that sells hours or work. Customer portal with balance — premium service out of the box.
Trade your chaos for order.
We'll set up a test environment within 24 hours. No contract, no commitment — see if it fits.